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Privacy policy

PRIVACY POLICY

This Privacy Policy applies to Web www.topdoctors.es (hereinafter the Web) and mobile application APP TOP DOCTORS (Hereinafter the App) which are accessed through smartphones, tablets and other mobile devices and corporate social networking profiles, ownership of TOP DOCTORS, S. L TO . (hereinafter TOPDOCTORS) according to Law 15/1999, of 13 December, Protection of Personal Data (hereinafter LOPD) and Royal Decree 1720/2007 of 21 December approving the Regulations implementing the LOPD (hereinafter RLOPD). Therefore, shall apply to anyone who surfs the Web and / or App, requests information via email or the form established for this purpose, subscribes to the newsletter or registers as a user on the Web and / or App, and accesses TOPDOCTORS corporate profiles on social networks. Henceforth, we will refer to it as a user.

Furthermore, in compliance services of information society and e-commerce, both in terms of cookies and on transfer of commercial or promotional information, then the user may refer to the Web site and App Cookies Policy.

TOPDOCTORS reserves the right to modify this Privacy Policy, in which case it will inform the user so that they can review the changes before continuing to use the services offered. Continuing to use the Web and / or the App after TOPDOCTORS publishes or communicates any modification in this Privacy Policy will mean that the user agrees with it.
 

Right to information

TOPDOCTORS informs users about the procedure followed to collect their personal data and the uses to which they will be destined.
 

Collects information TOPDOCTORS

TOPDOCTORS obtains personal data provided by the user through the following means:

  1. By visiting or using the Web and / or App.
  1. Through the user registration through the form of patient or doctor of the web.
  1. Through information that as a user provides through the different services offered through the web and / or App.
  1. By request of information or contact through the contact form on the web.
  1. Through user registration in the App as a patient or doctor to use the services offered through mobile devices.
  1. Cookies and similar technologies for Apps, as reported in the corresponding cookie policy.

Use of personal data of Users

TOPDOCTORS informs the user that the personal data provided through the Web and/or App will be stored by TOPDOCTORS and will be used, varying in function, for the following purposes:

  1. The use or rendering of the services, in case of previous registration of the user, according to the General Conditions of Use of the Web and / or App and the particular conditions of certain services.
  2. Respond to queries or requests for information that may be made by the user;
  3. Billing and collection of services.
  4. After obtaining the consent of the user, communicating information about services, products and activities of TOPDOCTORS, the subscription to the newsletter and online magazine of TOPDOCTORS. As well as, information about products and services of third parties in leisure, transport, pharmaceuticals, medical devices, computer applications, and hospitality which TOPDOCTORS collaborates with in order to improve user experience.
  5. In the event that the doctor provides their resume, their data will be used to manage inclusion directory TOPDOCTORS, must undergo a selection process, for more information on this process can access the section Selection Process.
  6. In case the user has accepted the notification of push notifications, keeping them through notifications on the App, whose content will mainly be about the services, updates and new features of the App, troubleshooting, detection and prevention of errors, or in general to comply with the Terms of Use of the App.
  7. Use the location of the mobile device to provide the geographically located services that the user requests.

  8. Conduct data analysis and prepare reports for statistical purposes on the use of the App, after having submitted them to a dissociation procedure.
  9. The decoupled data does not identify the user individually; but analyses patterns within groups of people.
  10. Customize and improve the tools and functionalities of the web or the App.
  11. Ensure the technical function of the website and the App.
  12. Use them for any other purpose required or permitted by applicable law or for which you have given your consent.

Certain services provided on the Web and in the App may contain particular conditions of use with provisions on the protection of personal data, which prevail over this Privacy Policy. In this case, it is important that the user keep the warnings in mind.
 

Information shared with third parties

In the case of the registered patient user request a visit or teleconsultation with the doctor, Data will be assigned to the corresponding doctor to schedule the requested medical visit and / or to perform the teleconsultation.

TOPDOCTORS will not provide the personal data of the users to third parties, unless it has the expressed consent of the user to do so and that it considers in good faith that it is permitted by law or that it is necessary to disclose it in a reasonable way to comply with a judicial procedure, including, but not limited to, subpoenas for a civil or criminal trial, court orders or other mandatory disclosures.

TOPDOCTORS may also disclose your personal information to a third party as part of the sale of TOPDOCTORS assets, or as a result of a change of control of the company, or to prepare any of these events. Any third party to whom the assets are transferred or sold will have the right to continue to use the personal information and other information provided by the user in the manner set forth in this Privacy Policy and in compliance with current legislation.

TOPDOCTORS may contract third parties to facilitate its services (such as maintenance, analysis, auditing, marketing and development). Such third parties will have limited access to user information only to perform these tasks on behalf of TOPDOCTORS access, and are obliged by TOPDOCTORS not to disclose it or use for other purposes, and in the case of being charged with processing TOPDOCTORS would have signed the corresponding contract with its obligations in protecting personal data.


PRIVACY POLICY MEDICAL QUOTATION ONLINE

The user of the online medical appointment service availing any of the phones of doctors appearing on the platform, expressly consent to the treatment of the telephone number from which they call from and information provided through it, with accordance to the data protection policy of TOPDOCTORS, and as it was reported in the corresponding telephone speech.

User Consent

The data sent through the use of the electronic forms enabled by TOPDOCTORS on the Web and / or App or e-mails or contents provided by the User and clicking on the box that appears at the bottom of each form of the Privacy Policy, supposes the sender's expressed consent to the treatment of the data included in the means of communication indicated. In doing so, the user freely and unequivocally states that they agrees that TOPDOCTORS processes their data in accordance with the purposes set forth in the Privacy Policy.

The acceptance of the user to have their data processed for the purposes referred to in the section "Use of personal data of Users" and "Information shared with third parties", is always revocable, without retroactive effect, according to the provisions of the legislation valid.

In the event that the user agrees that the App collects or uses their geolocation data from their mobile device expressly authorizes TOPDOCTORS to treat them in order to provide the services provided by the App. TOPDOCTORS will remove the geolocation data once the requested service is finalized.

User requirements

The user is solely responsible for the data provided on the Web and / or App and to notify any variation thereof. Unless otherwise noted, TOPDOCTORS understands that the data has not been modified.

The services, access to the contents and offer of products of the web and / or App are exclusively directed at people over 18 years of age, so that anyone who submits their personal data, claiming to be of such age, is prohibited to use TOPDOCTORS.

Security and Confidentiality

TOPDOCTORS maintains the security levels of data protection required by the RLOPD and has established all technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access, and theft of data that the user provides through The Web and / or App. The user’s status as a patient, and information provided will be encrypted, treated, and guarded under an anonymisation process and under safety standards which ensure their full confidentiality.

TOPDOCTORS states that the information that the user provides through the Web and / or App will be stored and treated observing the duty of secrecy and confidentiality, in accordance with what is established in article 10 of the LOPD.

TOPDOCTORS informs the user that when the payment of services offered through the Web and / or App is made, the data provided during the purchase process related to the payment of the price of services will not be processed by TOPDOCTORS, but by the payment platform implemented on the web, which is the integrated payment system Stripe. TOPDOCTORS does not store payment data information. We recommend that, prior to making payment of any of our services, consult the Privacy Policy and the Terms of Use in https://stripe.com/es/legal.

Rights of access, rectification, cancellation and opposition

The user may exercise their rights of access, rectification, cancellation and opposition on the use of personal data under the terms and conditions provided in the legislation. In this regard, you may exercise such rights, subject to providing proof of their identity by photocopy or a scan of ID card or an equivalent document through the email address info@topdoctors.es or sending a written communication by post to TOPDOCTORS Antón Fortuny Street, 14-16, 4th staircase A, 08950 Esplugues de Llobregat, Barcelona.

If the user wishes to stop receiving the newsletter, you can unsubscribe directly in the last newsletter you receive through ...

If you wish to make any suggestions or comments regarding the Privacy Policy, please contact TOPDOCTORS Antón Fortuny Street, 14-16, 4ª staircase A, 08950 Esplugues de Llobregat, Barcelona or to the following email address

Registration through Facebook And Google+

The connection through Facebook is a service of Facebook, Inc. ("Facebook"). If you use the connection through Facebook to register on the Web and / or the App, TOPDOCTORS processes and stores the data it transmits for registration purposes only. The use of the connection through Facebook is subject to the privacy policies and terms of use of Facebook. When using the connection through Facebook, the Facebook profile and public data available on Facebook will be transferred from Facebook to TOPDOCTORS. The user can obtain information regarding the purpose and scope of data collection and the subsequent processing and use of the data by Facebook, as well as the rights and configuration possibilities to protect your privacy in the Data protection policies of Facebook . If you disagree with the data transfer, use the TOPDOCTORS platform as logon instead of connecting through Facebook.

We also use the "Google+ Sign In" feature offered by Google. If you use this function, you will first be Redirected re-directed to Google. There you will be asked to identify yourself with your username and password. TOPDOCTORS will not know your identification data. If you are already connected to Google, this step will be skipped.

Then, Google will provide us with the data must be confirmed with the "OK" button. With the data transmitted, TOPDOCTORS will create your user account. You may obtain the information regarding the purpose and scope of data collection and the subsequent processing and use of the data by Google, as well as your rights and configuration possibilities in order to protect your privacy in the Google Data Protection Policies http://www.google.com/intl/en/policies/privacy/

Privacy Policy in social networks

TOP DOCTORS informs users who proceeded to create a corporate profile on Social Networks Facebook, Twitter, Google +, with the main purpose to advertise their products and services.

The user that has a profile in the same Social Network and has decided to join the page created by TOPDOCTORS, thus showing interest in the information that is advertised on the Network, facilitates their consent for the treatment of personal data published in their profile By TOPDOCTORS.

The user can access at all times the privacy policies of the Social Network itself, as well as configure their profile to ensure their privacy. There is no link between TOPDOCTORS and social networks, so the user will accept their usage policy and conditions, once they access them and / or validate their notices and terms and conditions in the registration process.

In relation to the rights of access, rectification, cancellation and opposition, of which you have and that can be exercised before TOPDOCTORS, according to the LOPD, you must take into account the following nuances:

Access: It will be defined by the functionality of the Social Network and the ability to access information from user profiles.

Rectification: May only be met in relation to information that is under the control of TOPDOCTORS, for example, deletion of comments published on the page itself. Normally, this right must be exercised before the Social Network.

Cancellation and / or Opposition: As in the previous case, can only be met in relation to that information that is under the control of TOPDOCTORS, for example, unlinking their profile.

TOP DOCTORS SL will carry out the following actions:

Access to profile public information. 
Publication in the user profile of all information already published on the TOP DOCTORS page. 
Send personal and individual messages through the channels of the Social Network. 
Updates of the status of the page to be published in the user profile.

The user can always control their connections, delete the content that they are no longer interested in, and restrict who they share their connections to, they must access their privacy settings in order to do so.

Last update as of June 6, 2017