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Common Questions

What is Top Doctors®?

Top Doctors® is the world’s medical team of reference in international private medicine. It has specialists of great renown in each speciality in Europe, Latin America and the USA. It came about with the objective of answering a clear need: knowing which is the best specialist to go to when facing a health problem.

What isn’t Top Doctors®?

It is not an online medical consultancy, a patient forum, a clinic or a medical insurance agent.

What is the difference between Top Doctors® and other medical directories?

The fundamental difference between Top Doctors® other medical directories is that at Top Doctors®, we only have top level doctors. All the medical specialists who form part of our medical team have passed an exhaustive section process.

Are all the doctors at Top Doctors® private?

Yes, all the doctors who are members of Top Doctors® offer private medical assistance. Many of them also offer public medical assistance. We offer the best medical team within private medicine because our mission is to help patients to choose the best specialist for their case.

How are the best doctors selected for each speciality?

We have a selection process which has been perfected over the last 25 years and which certifies that the doctors who are a part of Top Doctors® are top level professionals. The system is so demanding that only 1 in 10 doctors has sufficient merit. You can find out about the details of our selection process.

Do the doctors pay to be a member of Top Doctors®?

All the doctors who pass our selection process can become a part of Top Doctors® for free because our final objective is to help patients find the best doctors in the world. Top Doctors® members are offered exclusive Marketing and Communications services and they can decide whether they wish to buy them or not.

I can’t find a doctor in my town or with the speciality I need. What can I do?

If you want, we can help you to find the right specialist doctor: we offer a free patient care service. Contact us by phone on +34 935 351 260 or by email at info@topdoctors.es. A medical team will help you to select the best doctor in the speciality you are interested in, either nationally or internationally, and they will help you to get an appointment with that doctor if you wish.

How can I get the Top Doctors® magazine?

The magazine is distributed with noteworthy newspapers in various cities in Spain and also to the consultancies of Top Doctors® members. You can also download it via the website or, if you prefer, write to us at info@topdoctors.es and we will send a copy to the address you provide us.

What are the benefits of getting a doctor’s appointment online at Top Doctors®?

There are many. Mainly speed and convenience.

There are many, mainly speed and convenience. You can book an appointment at any time and from anywhere with your mobile phone or with any other mobile device. Advantages:

  • No more waiting on the phone.
  • Request your appointment at the time of day or night most convenient to you, from Monday to Sunday.
  • No need to keep looking up the contact information of your doctor or centre. Mark your doctor or centre as a favourite and it will always be easy to find.
  • No need to keep entering all your details. If you have registered an account at Top Doctors®, choose a doctor, month, day and time and get an appointment with just one click.
  • We will send you a reminder of your appointment via SMS on the day before.

Do I need to have a Top Doctors® account to book a doctor’s appointment?

No, you don’t. In any case, in the same process for requesting an appointment via Top Doctors®, you need to provide us with your details so that the doctor’s consultancy can contact you. The details will be registered in our system (consult our company’s privacy policy) when you complete your application so that you can book another appointment without having to re-enter your details.

What are the advantages of having a Top Doctors® Account?

  • Having a Top Doctors® Account gives you all these advantages:
  • You can book another doctor’s appointment with one click, without having to provide your details again.
  • You can save your favourite doctors and medical centres so that they are always easy to find, meaning that you don’t have you fill in their details for each search.
  • You can check, change or cancel your appointments at any time.
  • You can consult your appointment history.

How do I create my account?

  • Click on the menu in the upper right corner of the page
  • Select Register and enter your details in the new user registration section
  • Click on Create My Account and start enjoying the advantages of Top Doctors®

What security guarantees do I have when creating My Account?

All of them and we do not cede data to third parties. Top Doctors® is an extremely cautious company with regard to personal data confidentiality and security. You can find out more by consulting out privacy policy.

I have forgotten my password. What should I do?

Follow these steps:

  1. Click on “My Account” which you will find at the top of the page
  2. Underneath the fields for entering your account details, you can see the “I forgot my password” link
  3. Click on it and enter your email address
  4. You will receive an email to change your password

How can I modify the details of My Account?

Follow these steps:

  1. Click on “My Account” which you will find at the top of the page
  2. If you are not yet identified, fill in your email address and password to access your Top Doctors® Account
  3. Once you are in, you can modify all your details using the My Details option

How can I unsubscribe from Top Doctors®?

To inform us that you want to unsubscribe from Top Doctors®, send an email to info@topdoctors.es. We will stop using your personal data as soon as technically possible but in the first few days after sending us your request, you may receive some information which was pending at that time. In any case, you will be unsubscribed within 15 days of the reception of your withdrawal of consent, the data will be blocked and we will only keep information which is required to be available to Public Administrations, Judges and Tribunals.

DO YOU NEED TO CONTACT US?

You can do so via:

+34 935 351 260

Our phone lines are open Monday to Friday

from 9:00 to 19:00


or via email

We will answer your message within

a maximum of 24 hours